Last Updated: 21 July 2025
Milk Matters’ Privacy Policy
Purpose of this Policy
This policy explains how Milk Matters collects, uses, stores, and protects personal and health information of donors, recipients, and stakeholders involved in our milk banking operations.
The Information Milk Matters Collects
Milk Matters may collect information about adults and babies, including but not limited to:
- Identity information including but not limited to names, identity numbers, passport numbers and hospital file numbers.
- Personal information such as age, date of birth, and demographic information.
- Contact information including but not limited to telephone numbers, email addresses and location information.
- Medical and lifestyle information including but not limited to past and current medical and lifestyle information and screening test results.
Why Milk Matters Collects Your Information
Milk Matters collects this information to:
- Screen and qualify milk donors and recipients
- Ensure safe screening, processing, and distribution of donor milk
- Maintain traceability and quality assurance
- Comply with legislative requirements, health regulations and milk bank standards
Disclosure of Your Information
Milk Matters may disclose your personal information if:
- Authorised to do so by law.
- You have provided consent.
- It is required for proper medical treatment and care.
- It is required by regulatory bodies, e.g. Dept. of Health
Milk Matters does not share personal data for marketing or commercial purposes.
Data Security
Milk Matters protects your information through:
- Secure digital systems
- Controlled access to data and physical records
- Staff training on confidentiality and data handling
Retention and Disposal
Records are retained only as long as necessary for medical, legal, or operational purposes. When no longer needed, they are securely destroyed.
Your Rights
You have the right to:
- Correct your personal information if it is incorrect.
- Update your information if your details have changed.
- Object to the processing of your personal information.
- Request your personal information be deleted or destroyed, where this does not conflict with need for the information for medical, legal or operational purposes.
- Withdraw consent for future use of your personal information. This will not affect the information already consented to.
- Lodge a complaint with the Information Regulator
You acknowledge that in some cases Milk Matters may not be able to comply with your request to delete your personal information if this request conflicts with applicable law.
Information Officer for Milk Matters
For privacy concerns or questions, please contact:
Milk Matters Information Officer:
Jenny Wright
jenny@milkmatters.org
Changes to the Privacy Policy
Milk Matters’ privacy policy may be updated on our website from time to time.